Shopping Policies

Read below for everything you need to know about shopping with Ginger Salt Gifts.

How to make an order

All orders must be made online through the online checkout. Orders cannot currently be processed over the phone. If you would like to request a custom order you can email hello@gingersaltgifts.com with your request.

Payment methods

You can pay by Visa, MasterCard, Discover, American Express, Apple Pay and PayPal. For your protection, all orders are screened for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.

Shipping

Please note, all items are handmade and printed on demand from the United Kingdom. For more information on order processing and shipping times please click here.

  • Worldwide shipping is available.
  • Orders are shipped Monday-Friday.
  • All products are printed on-demand, which means there is a processing time of 1-2 business days in addition to the estimated delivery time.
  • Shipping times are estimated. We cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure successful delivery.

Shipping multiple orders

Multiple orders placed on the same day cannot be combined and will ship separately.

Shipping to multiple locations

Unfortunately, orders cannot be split up and shipped to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

Address changes

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.

Order tracking

All mugs are shipped with tracking as standard. Once you’re order has shipped you will receive an email with your tracking information.

Greeting cards are sent by standard mail. This does not include tracking. You can upgrade to a tracked service at checkout for an additional charge.

Customs and import taxes

You are responsible for any customs and import taxes that may apply. Ginger Salt Gifts is not responsible for delays due to customs.

COVID-19 delays

Items purchased during this time may be delayed due to business interruptions due to local regulations regarding COVID-19. We are doing our best to minimise these delays and will keep you updated if your order is affected.

If you have any concerns about the status of your order you can email hello@gingersaltgifts.com for further information.

Returns and cancellations

As all the items in the shop are handmade and printed to order, returns or cancellations are NOT accepted.

However, in the unlikely event there is a manufacturing fault with your item or it arrives damaged in any way, please email hello@gingersaltgifts.com with your order number and a picture of the issue within 7 days and you will receive a replacement free of charge.

Privacy policy

We take your privacy very seriously. We will never sell your information to any third parties, and only use the information collected from you to process your order and to send you emails at your request. You can see the full privacy policy here.

Contact

If you have any questions about your order you can email us directly at hello@gingersaltgifts.com. We are available Monday through Friday between 9am-5pm GMT. Any emails sent over the weekend will be responded to the following Monday.

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